NewDynamics 365 Customer Service · Dynamics 365 Contact Center
Dynamics 365 Customer Service: Shared analytics for historical reporting
Dynamics 365 Customer Service now includes out-of-the-box historical reporting built on a shared analytics foundation with lakehouse architecture, enabling scalable and consistent reporting across agents and copilots without requiring admin configuration.
Microsoft's description
Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-ready data foundation for Customer Experience and AI analytics scenarios across Dynamics 365. It uses a lakehouse-based architecture that can scale with data volume, supports curated analytics datasets for direct querying, and enables consistent reporting and semantic definitions across reports, agents, and copilots.