Dynamics 365 Contact Center: Out of the box real time translation on digital channels
Dynamics 365 Contact Center will gain built-in real-time translation capabilities for digital channels, eliminating the need for custom web resources. Service representatives will have new configuration options to enable conversation translation in their preferred language.
Microsoft's description
With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice. [Internal Note - ADO: https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/6709713]