PreviewDynamics 365 Customer Service
Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluation
Quality evaluation capabilities are now expanding to support custom case-like records in public preview. Admins can configure evaluations for custom Dataverse entities that follow case-like workflows, enabling quality assessment beyond standard cases.
Microsoft's description
Quality evaluation now supports on-demand evaluations for case-like custom entities in public preview. Organizations can extend evaluation capabilities beyond the standard case entity to supported custom Dataverse entities that follow a case-like service workflow. This enables teams to evaluate additional business records using the quality evaluation framework, while giving admins flexibility to configure evaluation entry points for their custom scenarios.