NewMicrosoft Teams · Teams Call Queues · SharePoint
Microsoft Teams: Automatic recording and transcription for Teams Call Queues
Administrators can now automatically record and transcribe calls in Teams call queues without manual intervention. This requires Teams Premium licensing for agents to access recordings through the Queues app, and recordings are stored in SharePoint.
Action required: Evaluate whether to enable automatic recording and transcription for Teams call queues via Teams admin center or PowerShell; ensure Teams Premium licenses are available for Queues app access.
Microsoft's description
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.