Microsoft Viva: Copilot Analytics - Agent value insights in Agent 365 Dashboard
New analytics capability now available in Agent 365 Dashboard within Microsoft Viva Insights that provides visibility into agent value through assisted hours and work type metrics. This enhancement helps organizations measure agent ROI and adoption impact alongside existing usage data.
Microsoft's description
Customers can now view value insights in the Agent 365 Dashboard in Microsoft Viva Insights (Copilot Analytics). These insights help business leaders and change and adoption specialists understand not only whether agents are being used, but also the estimated assisted hours agents provide and the types of work contributing to that value. This update builds on the existing Agent 365 Dashboard adoption experience by connecting agent activity with a clearer view of the work agents support across the organization.