Microsoft Viva: Copilot Analytics - Agent value insights in Agent 365 Dashboard
New value insights capability is being added to the Agent 365 Dashboard in Microsoft Viva Insights, enabling admins and adoption specialists to track agent productivity metrics including assisted hours and work types—no action required to receive this feature.
Microsoft's description
Customers can now view value insights in the Agent 365 Dashboard in Microsoft Viva Insights (Copilot Analytics). These insights help business leaders and change and adoption specialists understand not only whether agents are being used, but also the estimated assisted hours agents provide and the types of work contributing to that value. This update builds on the existing Agent 365 Dashboard adoption experience by connecting agent activity with a clearer view of the work agents support across the organization.