NewMicrosoft Teams · Queues app · Android · iOS
Microsoft Teams: Shared call history in the Queues app on Mobile
Calling reps and supervisor leads will gain the ability to view shared call history for their call queues directly in the Queues app on mobile devices, enabling on-the-go access to call activity and details for better coordination.
Microsoft's description
Calling reps and Supervisor leads can view shared call history for their call queues in the Queues app on Mobile, helping them track call activity, review call details, and coordinate customer follow-ups while on the go.