Microsoft Teams: Queues app on Teams mobile
The Queues app is now available on Teams mobile (iOS and Android), allowing call center workers and supervisors to manage call queues, opt in/out of routing, and review call history from mobile devices. Supervisors can also bulk manage team queue participation.
Key dates
- 2024 — rollout (Rolling out to Worldwide Standard Multi-Tenant)
Microsoft's description
Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review their call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere.