NewMicrosoft Teams · Microsoft Copilot (Microsoft 365)
Microsoft Teams: Copilot summary for transferred calls
Teams users can now use Copilot to automatically summarize transferred call context, including open questions and prior conversation details, to brief the receiving colleague. This improves call continuity and recipient preparedness.
Key dates
- 2024 — rollout (Feature rolling out to Worldwide Standard Multi-Tenant, GCC, Desktop, and Mac)
Microsoft's description
When a call is forwarded/transferred to another colleague, users can prompt Copilot to automatically summarize the context, open questions, etc. for the call as a briefing for the receiving colleague. This feature ensures that the recipient is well-informed about the previous conversations related to the transferred call, enhancing their understanding and preparedness.