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NewMicrosoft Teams · Queues app · Auto Attendant

Microsoft Teams: View and manage auto attendant shared voicemails directly in the Queues app

Auto Attendant voicemails will now appear directly in the Queues app, providing a centralized management experience for shared voicemails. This is an additive capability that improves voicemail tracking and triage workflows.

Microsoft's description

Calls to an Auto Attendant that are routed to voicemail will now appear directly within Queues app. This enables organizations to manage shared Auto Attendant voicemails in a centralized experience, making it easier for teams to track, triage, and respond to customer messages.

View on Microsoft roadmap →