NewMicrosoft Teams · Queues app · Android · iOS
Microsoft Teams: Copilot in the Queues app on Mobile
Agents and supervisors will gain access to Copilot capabilities within the Teams Queues app on mobile devices, enabling AI-powered summarization and insights from past customer calls without manual review.
Microsoft's description
Agents and supervisors can use Copilot in the Queues app on Mobile to quickly understand and follow up on customer conversations. From shared call history, users can ask questions about a past call and use Copilot to surface relevant information and insights from the conversation, helping them get up to speed and take the next step without having to review the entire call