Dynamics 365 Contact Center
Changes, deprecations, and retirements affecting Dynamics 365 Contact Center.
4 changes
PreviewDynamics 365 Customer Service
Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria
Sep 21
updated
NewDynamics 365 Customer Service
Dynamics 365 Customer Service: Inactivate quality evaluation records
Sep 21
updated
NewDynamics 365 Customer Service
Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria
Sep 21
updated
NewDynamics 365 Customer Service
Dynamics 365 Customer Service: Detailed quality evaluation score breakdown
Sep 21
updated